Haemonetics provides remote support for the resolution of issues related to system access, interconnectivity, software or database problems, and other matters related to the use and operability of our software. Our support department is available 24 hours a day, 7 days a week.

Haemonetics' commitment to customer support is exemplified by the quality of the staff we hire, our continuous improvement process and our dedication to our customers. We have a full-time, dedicated staff of knowledgeable support representatives available to assist customers with acute software and hardware issues. Our support staff have four-year degrees in Computer Science or Engineering. In addition, all support staff receive extensive training and mentoring before they are allowed to handle customer calls.

Support calls are placed directly to Haemonetics' Software Solutions Call Center by the customer. Our support staff provide the customer with a specific support call tracking number that is assigned to the call. We use our best reasonable efforts to respond to each call in accordance with a designated prioritization and escalation policy that was designed to best serve the needs of all of our customers. As part of our commitment to customer service, we developed a web-enabled portal, IDM Precision, into our call tracking system. This gives our customers direct access to their support call documentation.

Our dedication to customer support is confirmed through regular satisfaction surveys completed by our customers. In addition, Haemonetics holds regular conference calls with each customer to review any issues and projects and each customer is assigned an account representative to manage all of their requests.

In the event of an emergency, please contact Haemonetics Technical Support at 800-732-0067.